Terms & Conditions

 

Please make sure you have read and understood the terms and conditions before you make a booking. By placing a booking, you are deemed to have read, understood and agreed to them.

 

General

 

• ​All instruction and training methods to be followed by the handler

• Please make sure you wear suitable clothing and shoes – training is held outdoors in a grassy, enclosed area.

• Clients can be asked to leave at any stage if they are unable or unwilling to follow our instruction and advice and we believe that this results in causing a danger to other persons or animals

• Homework exercises to be followed away from training in your own time

• Training problems and difficulties encountered to be reported via e-mail or at the next session

• When you bring your dog to group training, you do so at your own risk. Dogs are not always predictable in their behaviour and although the risk is minimal, that is the nature of a dog training environment

• Your dog is to be handled competently and safely and be under your control at all times. Each owner is to take responsibility for their dog, bearing in mind that they will understand their dogs intentions and idiosyncrasies

• Dogs to be kept on a lead at all times unless otherwise instructed

• Other equipment that we recommend should be fitted correctly and used as per the manufacturer’s guidelines

• If your dog does not benefit from the group environment and you, or the instructor, feel that the dog is not learning or enjoying the course we may refer you to other locations

• Any faeces deposited to be cleaned up immediately and taken away for disposal

• For group training, missing two consecutive training sessions, equivalent to three hours of training, will result in you forfeiting your place in class​

 

Bitches in season​

 

Please note that bitches in season are not permitted to attend training sessions – one to one and group sessions.

 

For one to one sessions, the appointment will need to be rescheduled (subject to Refunds and Cancellations policy).

 

For group training, the dog cannot attend training, however the handler can and should so that they don’t fall behind with training or lose their space on the course.

 

Payment, Refunds and Cancellations

 

One to One sessions

Sessions must be paid for a minimum of one week in advance of the booked time/ date. Upon booking, I will send an appointment confirmation together with how to pay. Your session is not confirmed until payment is received.

 

Bookings cancelled with 4 days notice or less will incur a 50% charge which will only not be payable if I am able to re-book the session with another client.

 

Bookings cancelled with 2 days notice or less will incur 100% charge.

 

Rearrangement of a session – One permitted per booking with 7 days notice at no charge. If you wish to rearrange the session for a second time, with 7 days notice, this will incur a 50% charge.

 

Non attendance of the session will be charged at 100% and the session cost will not be refunded for non attendance.

 

Group classes

Payment is required upon booking and I will email you to confirm the appointment and how to pay. When booking a course, you are securing your place for the whole course and all sessions. Should you need to cancel and I am able to fill your space, then I will be able to refund the full course fee less a £25 administration charge. No refunds will be provided after the start date of the course.

 

Children​

 

Children are not permitted to attend training sessions without prior permission of Adhara Dog Training. If children are permitted, there must be appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult.

 

Health and Vaccination​

 

• All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.

• Adhara Dog Training advises that owners should consult their veterinary professional with regard to such issues.

• There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or training materials, which may have been in contact with other dogs.

• It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Adhara Dog Training accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk.

• By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease.​

• Please advise us in advance of the session if your dog has had an injury, has been to see a veterinary professional (except for a routine check up), been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations).If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.

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Marketing, Photos and Videos

 

Photographs and videos may be taken during training sessions. Such photos may be used by Adhara Dog Training for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know.

 

Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website, social media etc). If you are not happy for us to use your feedback in this way, please let us know.

 

Photography and videography of sessions or parts of sessions is NOT permitted, without the express permission of Adhara Dog Training.

 

Disclaimer

 

• Adhara Dog Training makes every effort to ensure the safety of both clients and dogs during training sessions.

• By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Adhara Dog Training for all personal injury and damage to property while attending training sessions.

• You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions.

• You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.

• You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer.

• Flexi leads are not permitted in training sessions to avoid injury.​

 

Force Majeure and Weather-related Changes

 

In the event of unforeseen circumstances, such as extreme weather conditions that render in-person training impractical or unsafe, Adhara Dog Training reserves the right to cancel or modify bookings where necessary. Clients will be notified as promptly as possible regarding any changes.

 

Adhara Dog Training is committed to delivering training and maintaining the scheduled timeline despite unforeseen challenges. By training with us, clients acknowledge and agree to adapt to such changes as needed.

 

Data Protection

​

By booking with Adhara Dog Training, you are agreeing for your records to be kept on file and that you can be contacted with relevant information, but Adhara Dog Training will not share details with any third party.